Be heard - and truly listen

Turn everyday conversations into meaningful connections through active listening and empathy.

Speak with purpose and confidence

Whether you're presenting, emailing, or giving feedback, communicate in a way that engages and inspires.

Transform how you connect with others

Enhance collaboration, understanding, and trust - skills that create stronger teams and relationships.

Curriculum

5 Chapters · 66 Lessons

  1. 1

    Module 1: Communication Styles

    1. Communication Styles (07:51) Free preview
    2. (Included in full purchase)

      Workbook - Communication Styles

    3. (Included in full purchase)

      Introduction to the Four Communication Styles (04:21)

    4. (Included in full purchase)

      When does your style help or hurt?

    5. (Included in full purchase)

      Understanding the Passive Communicator (03:44)

    6. (Included in full purchase)

      Change a Passive response into an Assertive response.

    7. (Included in full purchase)

      Passive to Assertive

    8. (Included in full purchase)

      Passive-Aggressive to Assertive

    9. (Included in full purchase)

      Passive-Aggressive to Assertive (09:59)

    10. (Included in full purchase)

      Aggressive to Assertive Statement

    11. (Included in full purchase)

      Aggressive to Assertive and How to Communicate with Other Styles (20:45)

    12. (Included in full purchase)

      Responding to the Passive-Aggressive Communicator

    13. (Included in full purchase)

      Responding to the Passive Aggressive Communicator (2:59)

    14. (Included in full purchase)

      Responding to the Passive Communicator

    15. (Included in full purchase)

      Responding to the Passive Communicator

    16. (Included in full purchase)

      Responding to the Aggressive Communicator

    17. (Included in full purchase)

      Responding to the Aggressive Communicator

    18. (Included in full purchase)

      Learning Check

    19. (Included in full purchase)

      Learning Check

    20. (Included in full purchase)

      Learning Check

    21. (Included in full purchase)

      Learning Check and Feedback

  2. 2

    Module 2: Active Listening with Empathy

    1. (Included in full purchase)

      Workbook - Active Listening

    2. (Included in full purchase)

      Active Listening and Empathy

    3. (Included in full purchase)

      Empathy

    4. (Included in full purchase)

      What is Empathy?

    5. (Included in full purchase)

      Brene Brown on Empathy

    6. (Included in full purchase)

      Responding with Empathy (05:45)

    7. (Included in full purchase)

      Exercise: Responding with Empathy

    8. (Included in full purchase)

      Active Listening Skills with Empathy (17:18)

    9. (Included in full purchase)

      Exercise: Active Listening with empathy

    10. (Included in full purchase)

      Active Listening with Empathy (04:21)

    11. (Included in full purchase)

      Exercise: Active Listening Skills

    12. (Included in full purchase)

      Debrief of Active Listening Skills and Key Takeaways (05:32)

    13. (Included in full purchase)

      Knowledge Check and Feedback

    14. (Included in full purchase)

      Knowledge Check and Feedback

  3. 3

    Module 3: Getting the Message Across

    1. (Included in full purchase)

      Workbook - Getting the Message Across

    2. (Included in full purchase)

      Getting the Message Across (clarity, structure, intent)(12:45)

    3. (Included in full purchase)

      PREP Structure Scenario

    4. (Included in full purchase)

      Tone and Body Language (11:01)

    5. (Included in full purchase)

      Tone and Body Language

    6. (Included in full purchase)

      Changing a message with a 'wrong tone' to a 'better tone'

    7. (Included in full purchase)

      Wrong Tone to Better Tone (12:32)

    8. (Included in full purchase)

      Getting the Message Across

  4. 4

    Module 4: Professional Communication

    1. (Included in full purchase)

      Workbook - Professional Communcation

    2. (Included in full purchase)

      Professional Communication in Action / Email Specific Communication

    3. (Included in full purchase)

      Writing an Email

    4. (Included in full purchase)

      Telephone and Social Media Specific

    5. (Included in full purchase)

      Spot it and Fix It

    6. (Included in full purchase)

      Giving and Receiving Feedback

    7. (Included in full purchase)

      Giving Feedback using the 3-step approach

    8. (Included in full purchase)

      Giving and Receiving Feedback

    9. (Included in full purchase)

      Receiving Feedback

    10. (Included in full purchase)

      Receiving Feedback and Key Takeaways

    11. (Included in full purchase)

      Knowledge Check and Feedback

    12. (Included in full purchase)

      Feedback & Reflection

  5. 5

    Module 5: Handling Difficult Conversations and Conflict

    1. (Included in full purchase)

      Workbook - Handling Difficult Conversations and Conflict

    2. (Included in full purchase)

      How to Disagree Respectfully (09:13)

    3. (Included in full purchase)

      Difficult Conversations

    4. (Included in full purchase)

      Tough Conversations (17:15)

    5. (Included in full purchase)

      Giving and Receiving Tough Conversations

    6. (Included in full purchase)

      Handling Conflict in the Moment (19:07)

    7. (Included in full purchase)

      Handling conflict

    8. (Included in full purchase)

      Handling Aggressive Confrontations (17:42)

    9. (Included in full purchase)

      Handling Aggressive Confrontations

    10. (Included in full purchase)

      Wrap Up & Key Takeaways (09:30)

    11. (Included in full purchase)

      Rate your self confidence

Begin Your Journey to Clearer, More Impactful Communication

Your words have power — to inspire, to connect, and to lead. This course helps you harness that power by combining insight, reflection, and practice. Learn how to read the room, respond thoughtfully, and communicate in a way that builds respect and understanding. Every module brings you closer to being the communicator people remember for all the right reasons.

$99.00

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